Welcome to the first in a series of new monthly updates on progress at your local GP surgery.
Some of you may be aware that we recently met district and parish Councillors who shared feedback from you, our registered patients, about our services.
We understand the concerns so we have started publishing this newsletter, first to apologise for the issues you have raised and then to keep you updated on the transformation of NHS services we offer here in Kelvedon and Feering.
Transformation is the process of putting in place new systems and services to ensure the practice moves forward in the right way. The recent merger and change of management at both your local surgeries, along with serious challenges in recruiting permanent clinical staff, have meant this process has so far been a rocky one.
We’re sorry that some of our patients have not received the service they’ve come to expect in the past. We will value your help and input when you feel we have got it wrong but also let us know when we get it right as we make improvements.
You can read our latest surgery newsletters here: